How to remove message appearing on screen

This topic contains 4 replies, has 2 voices, and was last updated by  Carlos 1 month ago.

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  • #752 Reply

    Jacqueline

    Just activated my new OTT TV box 4K and everything is fine – I can access shows and they view just fine – but there is a message in a blue box at the top of the screen which I can’t get rid of: Swipe down from the top to exit full screen.

    Any suggestions on how to close this message? I’ve already tried setting it to factory reboot.

  • #786 Reply

    admin
    Keymaster

    The lighting problem is because of the top message that says “swipe down to exit full screen”.

    How to solve this:
    In your remote you will find a button with a cursor icon. That button enables the cursor, so you just need to press that button and then hold the arrow buttons to move the cursor and then CLICK IN THE OK BUTTON bellow the message.
    You just need to do this once.

    If you have a wireless mini keyboard for your box, you just need to use the touchpad to move the cursor and click in the OK button.

    Enjoy!

  • #1437 Reply

    Phill Coe

    Using the remote doesn’t work, any other ideas?

  • #1817 Reply

    Carlos

    I just put this box when I put in my email address and I got the Wi-Fi work in the Box word correctly but I figured I didn’t want to use the email address for my Android so I went to system restore to restore it like the factory and for some reason I try to plug it in again and all I get is a yellow box saying Q45 then it shuts down my TV I really need help trying to get it started again is there anyway you can help me please thank you

  • #1818 Reply

    Carlos

    I just put this box when I put in my email address and I got the Wi-Fi work in the Box word correctly but I figured I didn’t want to use the email address for my Android so I went to system restore to restore it like the factory and for some reason I try to plug it in again and all I get is a yellow box saying Q45 then it shuts down my TV I really need help trying to get it started again is there anyway you can help me please thank you

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