This topic contains 6 replies, has 2 voices, and was last updated by  Keith 2 weeks, 5 days ago.

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  • #576 Reply


    Received an MXQ TV Box as a gift. Installing and powering it on was not an issue but need help with the following problem. The error message “unfortunately the process has stopped,” popped up on the TV screen and is keeping me from entering the password. Clicking OK does not bypass the dialogue box which is a fixed and recurring popup. How do I fix this?

  • #600 Reply

  • #1364 Reply


    I have an OTT TV BOX MXQ. I am getting alot of updates failed messages as well as errors to check log.
    I went to System and checked under all the menu selections Settings, File manager, Profiles and System info. All I get is a blank screen. I waited about 5 minutes or more and nothing came up.
    Please advise how to correct this.

  • #1750 Reply

    M Perez

    Can anyone advise on how to get rid of an annoying advertising bar that keeps showing on the screen?

  • #1871 Reply

    Frances cottle

    Hi my mxq box was working fine now all I get is ” can’t load data check connection”
    Have connected via wifi and Ethernet but it won’t stop showing the message, have unplugged etc etc
    Also was gonna reboot via toothpick method but not sure if ” wipe data/restore factory ”
    will leave me with no apps etc as was set up by a friend
    Can anyone help

  • #1885 Reply


    Can anyone tell me how you get rid a game request coming keep coming on mxq 4k box

  • #2217 Reply



    I have 2 MXQ Android tv boxes that are having display issues. The first one has completely stopped sending an HDMI signal to the tv. The other one suddenly started causing the tv to give a ” Resolution mismatch, change the resolution on the device.” error and then the screen goes black. Of course with this, I am unable to change the resolution through the “More settings” option. Has anyone else had this issue and were able to get it resolved?


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